Basic terms of relations with customers of software testing services (automated and manual testing)

  Services:
    Basic
    principles
    and service
    terms.
    Relations
    with
    customers


	Basic Principles & Service Terms

We build relations with our customers on the principles of reliable partnership and cooperation.

Communication as a key to successful project implementation

We try to work with a customer like one team. Regular, open communication is the main standard. E-mail, Instant Messengers (MSN, Skype, ICQ), phone, online project management and bug tracking systems are used to eliminate any barriers in our dialog and ensure perfect project implementation.

Proper contracting

All contracts templates are agreed and validated by American (for USA and Canada) and German (for EU) lawyers. They were engaged in a lot of projects. The contract can be concluded either with our representative office (a USA-registered company) or with the Ukrainian office.

On time and on budget delivery

BugHuntress project managers have large experience in task evaluation and planning. As a result, time schedules and testing plans are very close to the actual values and, correspondingly, the projects are performed on time and on budget.

Convenient business models

We offer three basic business models for offshore software testing - fixed cost, time and material (T&M) or dedicated team ('Cost+' scheme). They can be combined or modified at any stage of cooperation.

Adaptable testing teams

BugHuntress testing teams can be resized and readjusted. If some testers become surplus for your project, you will NOT have to pay for them, thus avoiding the problem of redundancy, too.

Flexible adjusting to your testing practice

We use a proven set of approaches, documents templates and testing tools. At the same time we are ready to adjust our processes according to the customer's established procedures and arrange them in the most convenient for you way.

Strict adherence to the customer's privacy and security

The Non-Disclosure Agreement (NDA) can be signed to protect nonpublic customer information if it is used during the project implementation. If necessary, we prepare dedicated hardware/LAN environment with special authorization, backup, configuration management according to required level of security. See also Risk management.

Customer's comprehensive control

You can control the project implementation at any stage. Your team has access to reporting tools and all documents used during the project.

Status reports are delivered on daily and/or weekly basis. Reports contain not only the results of performed work but also the next day plan. As a result, the customer's team controls the project in the dynamics and timely corrects the process.

The practice shows that one of the effective ways to cooperate is assigning a dedicated IT manager on a client's side. Such manager coordinates all activities, tracks changes of requirements, helps to quickly resolve issues, and control the progress of work.

Figure 1. The collaboration scheme

An important constituent part of reliable partnership is also a proper risk management. See also Testing Outsourcing: How It Can Work - a step-by-step description of how an outsourcing testing project can be arranged and run.

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Pricing, Business models